Terms of Service

1. Who you are agreeing with

These Terms of Service (“Terms”) are an agreement between you and Novatra B.V. (“Ulern”, “we”, “us”), the company that operates ulern.com.

Company: Novatra B.V., a private limited company in the Netherlands
Registered address: In de Wolken 244, 1186 BR Amstelveen, The Netherlands
Chamber of Commerce (KvK) number: 98010298
VAT (BTW) number: NL868323627B01
Contact: legal@ulern.com

2. Acceptance and eligibility

By accessing or using Ulern, you agree to these Terms. If you do not agree, please do not use the service. You must be at least 16 years old (or the minimum age for digital consent in your country, if higher) to use Ulern.

3. What Ulern is

Ulern is an AI-powered personal learning platform. It turns your goal into a structured, personalized learning journey, plans your milestones, delivers interactive activities, and tracks your progress as you go.

4. Your account

To use most features you create an account (with an email and password, or via Google sign-in). You agree to provide accurate information, keep your credentials secure, and remain responsible for activity that happens under your account. Tell us promptly at support@ulern.com if you believe your account has been compromised.

5. Subscriptions, trials, billing and cancellation

Plans: Ulern offers paid plans (monthly and yearly) that unlock the full platform. Current prices are shown at checkout and may change with notice for future billing periods.
Free trial: new accounts can start a 7-day free trial. No payment card is required, and the trial does not automatically turn into a paid plan — when it ends, you choose whether to subscribe.
Auto-renewal: once you subscribe to a paid plan, it renews automatically each billing period until you cancel.
Cancellation: you can cancel at any time. For now, email support@ulern.com to cancel; your access continues until the end of the period you have already paid for, and you will not be charged for the next period.
Refunds: if you believe you are entitled to a refund, email support@ulern.com and we will review your request.
Payments: payments are processed by Stripe; we do not store your full card details.

Right of withdrawal (EU/EEA consumers): for paid digital purchases you generally have 14 days to withdraw. If you ask us to start the paid service immediately, you may lose this right once the service has been fully provided. To exercise it, email support@ulern.com.

6. AI content and accuracy — not professional advice

Ulern uses AI to generate and adapt learning content. AI output can be incomplete, outdated, or wrong. You are responsible for using your own judgement and verifying anything important before relying on it.

Content on Ulern is provided for general educational purposes only. It is not professional advice and is not a substitute for qualified legal, financial, medical, tax, regulatory, or other professional guidance. Do not rely on Ulern for decisions that require a licensed professional.

7. Acceptable use

You agree to use Ulern lawfully, and not to:

Break, probe, or interfere with the security or integrity of the service.
Scrape, harvest, or use automated means to access the service or abuse it.
Resell, redistribute, or publicly share Ulern’s or its AI-generated content beyond your own personal learning.
Attempt to extract, reverse-engineer, or copy our models, prompts, or underlying systems.
Infringe intellectual property or other rights, or upload unlawful or harmful content.

8. Intellectual property

The Ulern platform and the content we provide (including text, graphics, software, and AI-generated materials) are owned by Novatra B.V. or its licensors and are protected by law. We grant you a limited, personal, non-transferable, non-exclusive licence to use the platform and its content for your own learning, for as long as these Terms apply.

9. Your content

You keep ownership of the content you submit — for example your goals, questions, and answers. You grant us a limited licence to process that content as needed to operate, personalize, and improve the service, in line with our Privacy Policy.

10. Service availability and changes

We work to keep Ulern reliable but cannot guarantee uninterrupted, error-free access. We may add, change, suspend, or discontinue features, and may carry out maintenance, giving reasonable notice where practical.

11. Disclaimers

To the maximum extent permitted by law, Ulern is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose. This does not affect rights you have as a consumer that cannot be excluded by law.

12. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost data, profits, or opportunities arising from your use of the service. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including mandatory consumer-protection law.

13. Termination

You can stop using Ulern and close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the service and its users. When your account ends, your right to use the service stops; some provisions (such as intellectual property, disclaimers, and limitation of liability) survive.

14. Changes to these Terms

We may update these Terms to reflect changes to the service or the law. We will post the updated version here and, for material changes, notify you by email or within the platform. Continuing to use Ulern after changes take effect means you accept the updated Terms.

15. Governing law and disputes

These Terms are governed by the laws of the Netherlands, and disputes will be handled by the competent courts of the Netherlands. If you are a consumer, you keep the protection of any mandatory laws of your country of residence.

16. General

Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and us regarding the service.
Severability: if any part is found unenforceable, the rest remains in effect.
No waiver: not enforcing a right is not a waiver of it.
Assignment: we may transfer these Terms (for example, as part of a sale of the business); you may not transfer them without our consent.